Monday, December 4

8 Features of an Efficient NDIS Website

Suppose you are an NDIS provider committed to making a positive difference in the lives of NDIS participants. In that case, there are diverse factors that you need to consider and initiatives you need to take. One such factor is accessibility, ensuring that your services are visible and accessible to all those looking for disability assistance. While there are certain ways to ensure this, one surefire way is building a well-designed, efficient, informative and user-friendly NDIS website. Your website can give every participant quick and seamless insight into the disability services you provide and also ensure access to all the information they need. So, the importance of having a well-designed NDIS website cannot be stressed enough. As a Melbourne website design company, we will take you through all the features that make a good NDIS website and help you build one.

Let’s get started!

Accessibility First Approach

As an NDIS provider, you must be committed to inclusivity, so creating a website which is accessible to all regardless of their abilities is of key importance. Your NDIS web design should be disability-friendly and easy to navigate. Here are some accessibility features that we vouch for as a Melbourne web design agency and you should include in your website:

  • Alternative Text: Add descriptive alternative text with Images and graphics to assist screen readers.
  • Clear Navigation: Create a simple menu structure with clear labels to help everyone easily find what they’re looking for.
  • Text-to-Speech Compatibility: The website should have text-to-speech software to aid those with visual impairments.
  • Keyboard Accessibility: All interactive elements should be accessible via keyboard navigation.

Comprehensive Information

A good NDIS website should not just convey information about your company but also provide holistic information to all participants, families and carers. The basic information that every NDIS website should have includes:

  • What the NDIS is, how it works, and who is eligible.
  • A detailed and comprehensive service catalogue.
  • Guidance on plan creation and management.
  • Regularly update and make announcements about policy changes and NDIS developments.
  • Your mission, vision, values and service approach.

All this information helps the participants navigate through the specifications of NDIS and your services. It helps the participants make the right decision regarding their NDIS plan.

User-Friendly Design

User-friendliness is a key consideration for all NDIS websites. People with diverse impairments might visit your website, so an NDIS web design should always be built with that consideration in mind. Some features that you need to consider for user-friendliness include:

  • Create a responsive website that functions well across all devices.
  • Use easy-to-read fonts and appropriate font sizes for comfortable reading.
  • Make sure to use contrasting colours for text and background colours for better and improved readability.

Interactive Tools and Calculators

A good NDIS website often includes interactive tools to help visitors find a quick answer to their queries. You can include eligibility calculators, Frequently Asked Questions (FAQs) sections and intuitive budget planners and offer advanced features to all the participants. You can also add chatbots to your website for prompt response and quick query resolution. As a Melbourne web design agency, we can easily incorporate all these features into your NDIS web design and create a website that stands tall on all grounds.

Multilingual Support

Australia is a culturally and linguistically diverse nation, and multilingual support can be a feature which determines the overall accessibility of your website and, therefore, your services. This feature ensures that people from diverse linguistic backgrounds can access crucial information and make informed decisions.

Testimonials and Success Stories

Every NDIS web design should have a testimonials section. These success stories from NDIS participants can inspire and build trust in your organisation. They can also offer insights into the positive impact of NDIS support and how your support as an NDIS provider can help them chase their goals and aspirations. Choosing an NDIS provider can be a difficult task; you can make it easier by adding reviews that can aid them in their choices.

Contact Information and Support Channels

As a Melbourne Web Design Agency, we cannot stress enough the importance of adding your contact details to your website in an accessible format. All information like phone numbers, email addresses, and links to online inquiry forms should be added to your website so that all visitors can easily connect with you and derive the required assistance.


So, creating a good NDIS web design is not about creating an aesthetically pleasing website; it is about empowering the participants and their support networks with the information they need to navigate the NDIS effectively. Your website should always reflect your commitment to accessibility and inclusivity as an NDIS provider. An efficient and effective website helps you make a positive contribution to the lives of the participants even before they avail of your services. So, if you wish to build such a website, choose our Melbourne web design company and make way for comprehensive NDIS web design assistance.